Frequently Asked Questions

We sell jellies, candied fruits and other sweet products (jams, calissons, orangettes).

Our product sheets contain all the information you need (product description, price, ingredients, nutritional values).

Our photos are non-contractual, but as close as possible to the actual product.

To place an order, you'll need to add the items you wish to purchase to your basket, then proceed to checkout by following the steps below.

We accept payment by credit card (Visa, CB, Mastercard).

Yes, we use a fully secure payment system.

No, all validated orders are final.

Our deliveries are made via the GLS carrier.

Standard delivery times are between 48h and 72h, unless otherwise specified on our website, especially during the holiday season.

An order tracking system is available in your customer area.

No, we don't deliver internationally.

At the bottom of our home page, the "Your customer account" section allows you to create an account.

By creating a customer account you can benefit from additional advantages, such as earning loyalty points, viewing your order history and tracking your current shipments.

By clicking on the "lost password" button when you log in to your customer account. A reset link will then be emailed to you, enabling you to set a new password.

By creating a customer account on our website, you will be able to collect loyalty points as you place orders, and then benefit from discounts.

1€ purchase (excluding shipping) = 1 loyalty point. From 100 loyalty points you can benefit from a 5€ discount on your next purchase (valid only on our website, no time limit).

As soon as a promotional offer is launched on our site, we inform our customers and specify the terms and conditions for using and applying the discounts.

Coupon codes are added at checkout. Once you've selected your items, go to your shopping cart, where you'll find a "promo code" box for inserting the code, then click on "apply promo code" to take advantage of the offer.

Our customer service team can be reached by telephone on +33 4 73 14 44 29 or via our contact form.

Our customer service is open Monday to Friday, 9am to 5pm.

Our processing time is about 48 hours.

On each product page, you can rate the item.

Negative opinions are processed, put online and taken into consideration, with the exception of any offensive or defamatory speech.

Our site complies with the main accessibility standards:

- Sufficient contrast between text and backgrounds

- Images with alt tags for the visually impaired (and for SEO too)

- A minimum character size of 16px for paragraphs (p tag)

- Strict compliance with W3C guidelines for technical development (html 5, css and php rules, js, etc.)

In the event of technical problems with the site, please contact our customer service department directly.